Driving compliance and workforce alignment to optimize federal security operations

SynergyUSA leveraged policy review, benchmarking, and organizational diagnostics to support strategic workforce integration and reduce legal and reputational risks.

LUKE & Associates, a healthcare staffing firm serving the U.S. Department of Defense (DOD), Department of Homeland Security (DHS), and Customs & Border Protection (CBP), provides bilingual caregiver and monitoring services at U.S. borders. Reports emerged raising concerns about LUKE staff’s compliance with contractual obligations to ensure the safety and well-being of children in their care.

LUKE contracted SynergyUSA with two goals:

  • Conducting an external review of LUKE's corporate policies and procedures 

  • Identifying cultural and situation risks that could lead to civil risks violations 

Strategic Initiatives: Rapid organizational assessment of operational/cultural challenges conducted, Report with actionable recommendations delivered in under 30 days

How we drove legal compliance and workforce alignment: 

  • Policy Review & Benchmarking: We reviewed key corporate documents—incident reports, investigations, policies, checklists, and training protocols—and conducted independent research to benchmark best practices for caregivers and the limited English proficiency population, and assess compliance.

  • Data Collection & Analysis: We Interviewed company executives to assess workplace culture, employee experience, and key policies on reporting, attendance, training, complaints, and compliance.

  • Organizational Diagnostic: We conducted a thorough evaluation of corporate communication, supervisory training, and workplace culture, to recommend a unified, enterprise-wide policy framework and culture assessment to support change management and workforce alignment.

Results Achieved:

SynergyUSA’s final report equipped LUKE with clear, actionable strategies to strengthen workforce cohesion, improve leadership effectiveness, and align operations with strategic goals. These efforts positioned LUKE to better manage rapid growth, enhance compliance, and reduce legal and reputational risk.

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